International Business - US Global Business Phone Strategy
Article by Aaron Siegel
In your plans to go global you will need to make your business phone communications global as well. An important part of your communications relies on the ability for customers and buyers to easily make contact with your business internationally and local.
The planning and development that goes into expanding your business overseas is already a task in itself. Studying the demography of your region and market viability are just a few of the processes of developing an international business strategy. When going through the planning development however it is important to not forget business communications. Internal communications obviously will be standard planning procedure however consumer and business communications must not be neglected either.
Offering global buyers and customers a way to contact your business through a phone number is not enough. It is seen everyday with international business and it hasn't seemed to change, that is the fact that the numbers offered for international clients tends to merely be the instruction of dialing internationally to their local business number. While helpful, you aren't doing much of a favor for your future customers or current customer base.
You may think you have your bases covered with a regional phone number via a satellite office within the geography of your new market empire. One thing you might want to remember even in that case is that the same rules apply when it comes to rewarding customer experiences and increased sales, you need a toll free number.
It may not be well known to many but there is in fact toll free numbers in other countries other than the United States. These numbers may not necessarily start with 1-800 but are recognized digits all the same in the countries of their origin and many do in fact start with the second, third, and fourth digits being 800.
The process of getting a toll free number outside of the United States does not require much luckily. There are quite a few companies out there offering international toll free numbers for business at fairly competitive rates. Along with the companies offering these services there is not any advanced IT requirements to implement an international toll free number for your business either.
Acquiring an international business toll free number is a very simple process and getting the calls to route to your business phone line(s) is nothing more than informing the international toll free company which number you wish to have calls routed to.
Some international business toll free number companies have on-the-fly routing which means that calls can be routed and switched to alternate locations instantly usually from a site using a customer login allowing you to free up call center volume to alternate lines or even to a cell phone depending on the uses of the toll free number.
Additional considerations such as bilingual call center staff and new call center development may apply, however acquiring an international toll free number will be a headache free experience once you find the provider you wish to do business with. Two highly recommended companies are Kall8 and TollFreeForwarding which offer simplicity for their business clients as well as competitive pricing.
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